CAPTOR (iOS) 4.0.7 Release Notes

This week marks the release of CAPTOR (iOS) v 4.0.7 to coincide with the iOS 16 launch. Here are some highlights.

• iOS 16 Support. This version has been tested on iOS 16 beta builds up to the moment it was officially released on Monday.

• Improved Annotation Tools. New sizing slider for arrows, text labels, and drawing tools allows more granularity and range in the size of annotation elements.

• Improved Handling of Imported PDFs. Fixed an issue where some PDF layers were stripped out during the import process. CAPTOR now handles a wider array of PDF formats that are opened in CAPTOR.

• New Backup Status Indicators. You can now see the progress and status of files as they are being backed up. The added visibility will let users know if the connection to the backup server was lost or if there were errors in the backup process.

• Improved Startup Experience for InTune Users. Support for ADFS token authentication was added, as well as a better overall activation experience. The app still requires to be quit and restarted once the MAM account has been authenticated with secure InTune services (a feature of the InTune SDK).

• Updated EMM Partner SDKs. Each of our three integrated EMM partners released SDKs for iOS 16 compatibility and our 4.0.7 releases include the following SDK versions:

  • BlackBerry Dynamics SDK v11.0.0.116

  • MobileIron/Ivanti SDK 4.9.0

  • Microsoft InTune SDK 16.1.1

• Pasteboard Alerts/Permission. iOS 16 displays a new alert when an app attempts to access the pasteboard which gives the user the option to disallow the action. Some EMM platforms rely on access to the pasteboard to relay app configuration and policy changes to apps such as CAPTOR, and a user denying permission could lead to security and usability issues. Please contact your EMM provider if you experience a related issue as they likely have work-around solutions available.

CAPTOR 4.0.0 (iOS)

Today we released CAPTOR v4.0.0 for iOS devices across all of our integration partners (BlackBerry Dynamics, MobileIron AppConnect, and AppConfig for InTune, AppTec360, etc). The first thing you will notice is the new refreshed app icons.

We replaced the smokey background with a cleaner and more distinct color scheme to match our partners branding. With the center “knot” remaining, hopefully your app users will easily recognize the app and continue to trust in the most secure content capture app available for enterprise and government use today.

This new version is tested for validated for iOS 15 and includes some general bug fixes and enhancements, including:

• Audio and Video recording thumbnails were not appearing after recording ends.

• Stability during video recording has improved.

• Audio recordings are processed much faster now.

• Automatic content backups will be attempted more frequently during active sessions.

BlackBerry Docs Service enabling secure managed backups to SharePoint and more

For our customers using BlackBerry UEM we are proud to announce the general availability of BlackBerry Docs Service (Docs) as part of the CAPTOR for BlackBerry v3.6.0 (iOS) update. Docs enables secure, managed backups to Microsoft SharePoint, Box, and FileShare repositories. This new option unlocks the ability to make CAPTOR content available on any device that the user can authenticate BlackBerry secure services on, including mobile devices and laptops running BlackBerry Access or BlackBerry Work. This integration will dramatically simplify the task of establishing and supporting content backups from employee devices to file repositories, as it leverages existing, proven and secure infrastructure (BEMS and BlackBerry Dynamics).

If your organization already has a BlackBerry Enterprise Mobility Server (BEMS) and connected file repository, then establishing the service connections to CAPTOR is extremely easy. The first step is to refresh the Apps page in UEM to pull down the latest changes to the CAPTOR app configuration.

Open the CAPTOR for BlackBerry app listing and either edit an existing app configuration or tap + to create a new one. Go to the tab labeled “Backup” and ensure that Enable Backup is checked. There is a dropdown selector for Data Transfer Protocol. If you select Docs, it will disable any other backup protocol you may have had in place previously and establish Docs as the new backup provider.

Further down on that same screen you will find the DOCS settings for URL, Path, User, Password, Domain, and Repository. These fields support wildcard values, such as $EMAIL$ or $USERID$. Any field that is left blank will be configurable by the end user within the app. If the user only has access to one repository through BEMS, you may leave this field empty as the user will have the ability to select if from a list populated by the service. You can also leave the URL field empty since the app has the ability to find the BEMS server associated with their user account.

As with all existing CAPTOR backup protocols, you have the ability to establish the process to occur manually or automatically, and separately you can have the content permanently deleted from the CAPTOR container once it has been backed up, either immediately or on a delay. For initial testing we recommend a manual backup (do not check the Automate Backup box).

The content deletion settings will only delete content that the app deems to have been successfully backed up to your file repository. Enter a numeric value to specify how many days the content should remain in the app after a successful backup before being deleted.

Finally, the Content Quality option will allow you to specify the quality of CAPTOR content that is backed up. If the goal is to have the highest quality photos, videos, etc. exist on your file repository, then select High. In our testing, Medium seems to be the optimal value that we would recommend for most customers, especially considering the longterm costs of storage.

Don’t forget to Save the app configuration AND the app listing itself to apply the changes!

On your test device, ensure you have installed CAPTOR for BlackBerry v3.6.0 on iOS or v1.2.7 on Android. Launch the app and go to Settings and then Backup Config.

Select the DOCS option. Any settings that were configured in UEM will be populated. If you left the URL and Repository fields empty in UEM, toggle the setting for “Find DOCS Server”. Select the server, and the available repository options will populate. When everything is set, tap Test Configuration.

If you see a “Success” message you can advance to testing the service. A manual backup can be conducted by going to the main Folders screen. Either tap Backup to copy all of the CAPTOR files, or swipe left on a folder to copy only that specific folder. If you use Docs as part of BlackBerry Work, you can launch that app and verify that your CAPTOR files are now copied over.

We hope you find the combination of CAPTOR and the BlackBerry Docs Service to be extraordinarily useful. If you have questions or feedback please do not hesitate to contact us.